Warranty policy
Service and Parts – Warranty & Replacement Policy
We provide a 12-month warranty for any machine purchased from us, covering defects in material or workmanship that may occur with spare parts during normal operation within the warranty period. At our discretion, we will either repair or replace the defective part free of charge.
We reserve the right to reasonably determine whether a defect in material or workmanship occurred during normal use, or resulted from factors not covered by this warranty.
For non-urgent claims, we will include the compensated parts in the next shipment of new machines. In this case, no shipping charges will apply.
Client-paid express shipping: If requested by the client, we will ship the spare parts via international couriers such as DHL, TNT, UPS, or FedEx. Delivery will be made to the designated destination 10 days. The client shall bear all courier expenses.
Contact
Send machine model together with S/N which usually located on nameplate, parts photo if possibe and our team will follow up with next steps.
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